Refund and Returns Policy - dmagicalbookstore.com

Cancellation Return and Refund Policy

At D Magical Book Store, we take great care in crafting and delivering personalized products and thoughtfully curated workshops. Due to the customized nature of our offerings, we follow a strict cancellation and refund policy as outlined below.

No Returns or Refunds

All sales are final. We do not accept returns or offer refunds for:

Customized products (subscription box including storybooks, activity books ,activity kits, products listed under gifting as they are personalized)
Workshop bookings or courses

Order Cancellation (Products Only)

We understand that emergencies may arise. Therefore, product orders can be cancelled within 1 hour of placing the order, only under exceptional circumstances.

To request a cancellation:

Email us at dmagicalbookstore@gmail.com
Use the subject line: “Order Cancellation Request”
Include the following details in your email:
- Full Name
- Phone Number
- Email Address used for the order
- Order Number
- Reason for Cancellation

Note:

Cancellation is not guaranteed and will be considered on a case-by-case basis.
Requests sent after the 1-hour window will not be entertained.
We do not offer cancellation via website , phone, social media DMs, or WhatsApp. Only email requests are processed.

Payment and Order Responsibility

We accept prepaid orders only. Cash on Delivery (COD) is not available.
Once shipped, it is the customer’s responsibility to ensure they are available to receive the order.
Failed delivery attempts due to unavailability may not be rescheduled or refunded.

We appreciate your understanding and support as we aim to provide a personalized experience for each child and parent.